Articles Automated Workflow CRM tools Dubsado Freshsales Hubspot CRM Insightly Pipedrive Tech Zoho

Top 6 ‘other’ CRM options for SMBs


Right now’s clients favor personalization in every thing. Buyer relationship administration (CRM) instruments make personalization a breeze even for companies with greater buyer bases. These instruments gather knowledge from sources comparable to web site visitors, emails, name logs, social media, and each attainable useful resource that will help you tailor your providers to each buyer. Be it a gross sales pitch, a service supply, or perhaps a buyer loyalty program, all the things you create is best with CRM insights. CRM instruments are actually useful for small to medium-sized companies (SMBs) as they automate sure time-consuming advertising duties. That is why Salesforce CRM has over 150,000 glad clients the world over. Regardless of Salesforce’s large reception, there are additionally different instruments that SMBs love. CRM instruments like Hubspot have beneficiant free trial variations that come full of options. It’s all the time a good suggestion to match a couple of instruments earlier than you spend money on one and here’s a listing of six such Salesforce CRM options value contemplating.

1. Hubspot CRM

HubSpot accommodates all of the options of a perfect CRM. It permits you to create detailed contact profiles, assign duties to staff, monitor worker efficiency, monitor offers, add reminders, ship emails, and arrange all of the gross sales exercise in a single dashboard. HubSpot integrates with Gmail and Outlook permitting you to import your e-mail leads in only a click on. It additionally comes with an extremely easy UI. Companies don’t should spend a lot time coaching their staff to make use of the CRM.

Hubspot CRM is cloud-based and is suitable with virtually all of the units, browsers and working techniques, permitting you to entry knowledge from anyplace. This type of mobility makes HubSpot the right match for collaborative environments with distant group members. The CRM additionally comes with stay chat, net varieties, lead qualification bots and helps a vast variety of customers.

Subscription plans

The absolutely featured HubSpot CRM package is free and this makes it ideally suited for SMBs. Along with CRM, HubSpot additionally presents different packages just like the Gross sales Hub, Advertising Hub, Providers Hub, and extra. Hubspot CRM can be utilized in synergy with these helpful enterprise instruments. For instance, when built-in with Advertising Hub, the CRM routinely updates your contacts with their social media handles. However in contrast to HubSpot CRM, these packages don’t come at no cost. They value about $50-$400 per thirty days.

The CRM also can combine with a whole lot of third-party merchandise like MailChimp, SurveyMonkey, Zapier, UberConference, and Slack. Additionally, HubSpot just lately turned a beneficial (and authorized) Google associate.



One drawback of Hubspot is that the workflow administration and buyer help can be found solely to the purchasers who’ve subscribed to their paid packages. Moreover, being a comparatively new CRM answer, it doesn’t embrace all of the customization choices that enormous gross sales groups want, that are already served properly by Salesforce.

2. Pipedrive

Pipedrive presents a free trial nevertheless it doesn’t have a endlessly free plan. Pipedrive is customizable and it lets you customise processes even in its entry-level plans. It additionally permits limitless pipelines and storage. The consumer interface is straightforward. It may also be simply built-in with third-party purposes. It’s well-integrated and absolutely cellular optimized.

Subscription plans

It comes with three plans: silver, gold, and platinum. The silver plan ($12.50 per consumer per 30 days) comes with options like contact administration, visible pipeline homepage, and configurable report. The gold plan ($24.20) options e-mail monitoring, process scheduler, account insights, further analytics, and so on. The platinum plan ($49.17) consists of all of the options of the gold plan along with options like role-based entry management and help.


Pipedrive lacks lead task, lead scoring, mass advertising e mail options, and lead-based routing. Pipedrive is just not feature-rich, however no matter it does, it does properly. In accordance with Inc journal, Pipedrive is considered one of America’s fastest-growing CRM suppliers, serving over 50,000 small companies worldwide.

three. Freshsales


Freshsales is a customizable CRM for companies with lengthy gross sales cycles and distant customers. You’ll be able to ship emails and make calls with out leaving the device. The choices embrace a free primary plan and three paid plans. The free plan (a.okay.a. the Sprout plan) comes with a built-in telephone system, rules-based scoring and, primary contact administration. The cellular model comes with a calendar that may give you a glimpse of your appointments and may even assist you to guide an Uber. It will probably accommodate limitless customers and it’s free eternally.

Subscription Plans

The $12 Blossom plan comes with options like bulk emailing, alternative administration, e mail templates, and e-mail monitoring. The $25 Backyard plan is the best choice for groups with many members. It comes with automated lead administration, lead task guidelines, configurable dashboards, and a number of sale pipelines. These options aid you handle a number of leads and make data-driven selections. The $49 Property plan is an effective match for companies that prioritize web site visitors based mostly lead era because it comes with nice web site monitoring evaluation options.


Freshsales lacks the power to handle orders and challenge quotes and invoices. It additionally lacks pricing books and product statistics. So this won’t be the best choice for companies that handle inventories.

four. Zoho

Zoho CRM is an ideal match for companies that prospect on social media. Zoho permits you to monitor social media interactions utilizing Fb and Twitter hooks. Along with social media integration, the free plan additionally comes with exercise monitoring options, contact administration, and alternative administration.

Subscription plans

The free plan is restricted to 3 customers and lacks sure talents resembling routing results in particular customers, managing orders, and customizing interfaces. Nevertheless, you’ll be able to improve your plan and add functionalities. The $12 normal plan lets you create customized fields and generate customized studies. It lets you monitor web site guests, ship bulk emails and even forecast gross sales. It additionally provides you insights about e mail deliveries, opens, and bounces. The $20 skilled plan presents product administration options like Pipedrive. It additionally comes with order administration, and entry to Zoho SaleSignal performance that automates lead scoring.



Limitless storage is one thing that Zoho CRM lacks. The storage capability is 1GB per consumer. Nevertheless, it’s attainable to purchase further storage.

5. Dubsado

Dubsado is the CRM for soloprenurs and freelancers. Customers can share venture standing by way of a buyer portal, ship automated e mail responses, monitor billable hours, and handle recurring billing. The software lets you collaborate with shoppers, signal legally binding contracts on-line, and digital proof paperwork. Options like cost processing and one-off jobs administration make the software stand out. Dubsado’s means to combine with numerous point-of-sale cost instruments, make it splendid for B2C. It offers you with recurring income statistics together with shopper insights.

Subscription plans

The device is an effective match for small groups as a result of it’s free for as much as three customers. Paid plans begin at $35 per 30 days and, sometimes, the corporate provides reductions. Although Dubsado is relatively costly, its options are completely well worth the worth.


Dubsado lacks some necessary advertising options like bulk emailing and built-in telephone dialing. So, it isn’t an excellent choice for companies with lengthy gross sales cycles.

6. Insightly

Insightly’s primary options embrace undertaking administration, customized CRM fields, pipeline monitoring, and phone administration. Venture administration is a function that isn’t discovered within the majority of different CRMs. The essential plan is free for as much as two customers. You’ll be able to add options like monitoring, lead task routing, and customizable gross sales processes by upgrading your subscription plan.

Subscription plans

The $29 Plus plan comes with customizable undertaking pipelines. It permits customers to handle as much as 100,000 data and ship 2,500 emails a month. The $49 Skilled plan will increase the variety of data to 250,000 and doubles the variety of emails. Additionally, it lets you customise your dashboard, assign role-based entry permissions, and automate workflows.


Insightly doesn’t embrace options like lead scoring and product statistics. Because of this, the device won’t be one of the best match for retail and inventory-related companies.

Salesforce options: Select correctly

Buyer intelligence is the brand new buzzword among the many enterprise software program makers. At the moment, it’s virtually inconceivable to push your leads down the gross sales funnel in the event you don’t perceive their wants and preferences. Hunches don’t work anymore as advertising errors have gotten costly. Fortuitously, the data-driven decision-making capabilities of CRM instruments are making buyer administration a breeze. Because of this, CRM and Salesforce have grow to be an inevitable software for companies of all sizes. About 91 % of companies with a minimal of 11 staff use a CRM and this quantity will solely proceed to develop. No marvel that CRM software program, led by Salesforce, has turn into the world’s largest software program market. These six Salesforce options are discovering their area of interest on this large sector.

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